Product Owner & the Team
Is the product owner a member of the team? Yes, fully and completely.
What is the biggest problem that most teams face? At the high level (value) or the low level (details), they don’t understand what the customer wants well enough.
Who is mainly responsible for managing the flow of this ‘business information’ into the Team? The PO of course. And this is a never-ending job. For example, at the lowest level imaginable, as they complete each step of work, he should be giving feedback: “well, that was not quite what I meant”, meaning “I don’t think it is quite what the customer will want.”
The feeding of the team, this feedback to the Builders and Testers is essential. And it must be done daily. The bad news does not get better with age.
When we start with a different tradition of thinking and working, there are many obstacles to this ‘union’ or yoking of the PO with the Builders and Testers. One is the builders and testers at first wonder “what is that guy doing hanging around here?” Another is that the PO feels kind of weird around all these geeks and their geek-talk.
Both sides need to, and will eventually learn how to, live and work with each other. It takes time.
Only together, as a full team, can they really win.